Customer Service

CONTACT OR VISIT

We are only a click or call away. Contact us via the links below and we will get back to you asap:

Email: info@shadefiles.com.au
Call/Text: +614 1504 5035

Shop In-Store:
145 Osborne St,
South Yarra
VIC, 3141

Store Hours:
Tuesday 10:00am - 3:00pm
Wednesday 10:00am - 3:00pm
Thursday 10:00am - 6:00pm
Friday 10:00am - 3:00pm
Saturday 10:00am - 5:00pm


SHIPPING TIMES AND COSTS

Free standard shipping on all orders over $100AUD. Most Australian domestic orders arrive within 3-5 working days.

Express shipping available for $15AUD.

For more detail on shipping, costs and delivery times please click here.

 

PAYMENT METHODS

Shade Files accepts a wide range of payment methods including Credit Card, PayPal and Buy Now, Pay Later platforms Klarna, Afterpay, Humm Pay and Zip.

For more detail on payments and our providers please click here.

 

EXCHANGES, RETURNS AND REFUNDS

Our team can help process exchanges, refunds or credit notes within 14 days of delivery. T&C's apply.

For more detail regarding our returns policy & procedure please click here.  

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