Customer Service

CONTACT OR VISIT

We are only a click or call away. Contact us via the links below and we will get back to you asap:

Email: info@shadefiles.com.au
Call/Text: +614 2474 2069

Shop In-Store:
Shop 2, 127 Greville St
Prahran, 3181
VIC, Australia

Store Hours:
Tuesday 11:00am - 5:00pm
Wednesday 11:00am - 5:00pm
Thursday 11:00am - 5:00pm
Friday 11:00am - 5:00pm
Saturday 10:00am - 5:00pm

SHIPPING TIMES AND COSTS

Free standard shipping on all orders over $100AUD. Most Australian domestic orders arrive within 3-5 working days.

Express shipping available for $15AUD.

For more detail on shipping, costs and delivery times please click here.

 

PAYMENT METHODS

Shade Files accepts a wide range of payment methods including Credit Card, PayPal and Buy Now, Pay Later platforms Klarna, Afterpay, Humm Pay and Zip.

For more detail on payments and our providers please click here.

 

EXCHANGES, RETURNS AND REFUNDS

Our team can help process exchanges, refunds or credit notes within 14 days of delivery. T&C's apply.

For more detail regarding our returns policy & procedure please click here.  

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