SHIPPING & RETURNS
Shade Files offers free shipping Australia wide on all orders over 100AUD as standard. See below for our other standards for shipping and returns.
If you cannot find an answer to your query you can contact us directly here.
Unfortunately at this stage Shade Files does not cover the cost of returns.
Please note a $10AUD restocking fee will be deducted from the refund amount when you return an item without an exchange. To process an exchange please return the item using our returns process and purchase the desired item separately.
All International shipments take anywhere between 5 - 15 working days to arrive.
Shade Files does not take responsibility for any delays caused by relevant country customs processing or by shipping services during peak seasonal times (ie Black Friday or Christmas).
OUR RETURNS POLICY
* Please note for any Christmas gift purchases, you will have until January 2nd of the following year to contact us for an exchange.
Please choose carefully as we do not accept returns or exchanges on sale, discounted or optical items.
For all returns, please contact us at email@example.com. Unfortunately at this stage your return postage costs are non refundable, unless the items are found to be faulty.
Please note a $10AUD postage and handling fee will be deducted from the refund amount when you return an item without an exchange, to cover the cost of free shipping.
HOW DO I RETURN AN ITEM?
All items are to be returned within 14 days from the date of issue of your RA#. Items received after the 14-day time frame will be assessed at our discretion. Items returned without an RA# will not be accepted and will be returned at your expense.
If you need to return an item, for security and peace of mind, we recommend that you use an insured registered post as we are not liable for any lost returned items.
Please send your returned goods along with valid RA# to:
Shade Files 145 Osborne St South Yarra VIC 3141 ATTN: Returns RA# __________